Problems with sound from your hearing aids
Browse our useful tips to help you solve issues with the sound from your hearing aids.
My hearing aids have no sound
1
Are your hearing aids muted?
Check whether you have accidentally muted your hearing aids with the Bernafon App or SoundClip-A.
2
Is there a power problem?
If your hearing aids have rechargeable batteries:
Check the hearing aids are powered on by restarting your hearing aids
3
Are the earpieces clogged up?
Check the earpieces for dirt, and clean or replace them if necessary.
The sound is distorted, reduced, or intermittent
1
Are the earpieces clogged up?
Check the earpieces for dirt and clean or replace them if necessary.
2
Is the wax filter full of earwax?
Check and replace the wax filter if necessary.
3
Is there moisture in your hearing aids?
Dry your hearing aids by placing them in a dryer or an airy place.
4
Is there earwax blocking your ear canal?
Clean your ears to ensure there isn’t a build-up of wax. If you are in doubt, consult your hearing care professional.